Customer Service
Our business culture is to provide exceptional quality customer service in a timely, thorough and professional manner at all times. Our well trained Customer Service Representatives are here to serve and assist you. We are available to listen to your questions, suggestions, and/or complaints with the intent of providing the best resolution while adhering to our City Ordinances and internal standards operating procedures. Depending on the circumstances of each instance we may at times require additional documentation or may have to refer to another City Department to reach a sound decision. To expedite services, it would be helpful if you are able to provide identifiable business information (customer/invoice number, property address, lien number, folio number, etc) as applicable to your concern.
The Customer Service Section hours of operation are as follows:
Monday through Friday ( excluding holidays) - 8:00 am to 5:00 pm
You may also reach us by email at finance@miamigov.com or by telephone at (305) 416-1570
Although not all inclusive, we are able to assist with the following:
- Business Tax Receipt and Certificate of use account management
- General Invoice questions
- Verify invoice payments
- Resolve account discrepancies
- Refund request for Certificate of Use, Business Tax Receipts and Solid Waste
- Process Business Tax Receipt applications
- Business Tax Receipt category changes
- Business Tax Receipt verifications
- Mailing address changes (For business address change, contact the Planning and Zoning Department -
(305)416-1499) - Business Tax Receipt and Certificate of Use account closures
- Release of Special Assessment Liens.
- Invoice adjustment for Business Tax Receipt
- Lien Search requests and/or online technical issues
- Manual bills for solid waste - non-ad valorem (Verified by the Solid Waste Department)
- State License verification for new business and during annual renewal.
- Business that may require additional forms: Nurseries (Daycare), Pawn Shops, Towing, Travel Bureau, Banks, Non-motorized vehicles for hire, etc.
All other inquiries can be directed to the appropriate department. Please see list below.
BILLING AND COLLECTIONS
(305) 416-1920 or (305) 416-1399
Accounts Receivable
Returned Checks (305) 416-1939
CASH RECEIPTS
(305) 416-1348
Lease Payments
Missing Payments
PLANNING AND ZONING
(305) 416-1400
Certificate of Use
Permits
BUILDING
(305) 416-1100
Electrical
Structural/Building
Elevators
Plumbing
Mechanical
Unsafe Structure
NEIGHBORHOOD ENHANCEMENT TEAM SERVICE CENTERS (NET)
- Allapattah (305) 960-5127
- Coconut Grove (305) 960-4670
- Coral Way (305) 960-5131
- Downtown-Brickell (305) 960-5135
- Flagami (305) 960-2890
- Little Haiti (305) 960-4660
- Little Havana (305) 960-4650
- Model City (305) 960-2990
- Overtown (305) 960-5133
- Upper Eastside (305) 960-5118
- Wynwood/Edgewater (305) 960-2904
- NET Administration (305) 960-5110
HEARING BOARD
(305) 416-2030
Code Enforcement Liens
Payoff Letters
Outstanding Liens
PUBLIC WORKS
(305) 416-1200
Highway Improvements
Sidewalks
Sanitary Sewer
Storm water Utility
SOLID WASTE
(305) 575-5107
Sanitation Code Enforcement
Solid Waste Agreements
COMMUNITY DEVELOPMENT
(305) 416-2080
Mortgage Payments
Mortgage Payoff Letters
CITY ATTORNEY
(305) 416-1800
Legal Disputes
CITY CLERK'S OFFICE
(305) 250-5360
City Ordinances
CITY HALL MAYOR'S OFFICE
(305) 250-5300
Citizen Complaints
