Frequently Asked Questions (FAQs)
Listed below are the most frequently asked questions NET receives. For further assistance, please contact a NET office.
What is NET?
NET is a network of nine (9) service centers located throughout the Cityâ€™s Neighborhoods. NET coordinates and customizes municipal services to the needs of each diverse community. The NET Department expedites the delivery of municipal services and serves as the link between the neighborhoods and the City Administration. NETâ€™s proactive approach to neighborhood issues are implemented by a staff of administrators, commanders, neighborhood resource officers, Service Center Representatives and Service Center Aides ensuring the delivery of Municipal Services. A call to NET greets the caller with a friendly voice and provides access to the most requested governmental services.
Contact or visit a NET Service Center for personal assistance with the following:
Who can I contact if there is a dead animal in the street?
The Solid Waste Department removes dead animals. For dead animal pickup, please call your local NET office or 311. Other numbers you can call include:
Miami-Dade County 311
Humane Society of Greater Miami (305) 696-0800
Rats - If your area is infested with rats, please notify the Health Department at (305) 623-3574.
Wild Life - If you are looking for an end to your encounters with wild creatures, please call Wild Life Control at (305) 255-7296.
What do I do if there is an abandoned vehicle in my neighborhood?
Abandoned vehicles located on the public right of way can be reported to your local NET office. Vehicles located on private property should be reported to the Code Enforcement Department at 311.
I would like to build on to my home; do I need a building permit?
Permits are required for/but not limited to building, electrical, plumbing, mechanical, roofing, gas, fences, windows and shutter work. You can apply in person at 444 SW 2nd Ave. 4th floor or download application from www.miamigov.com. For further assistance, call 311.
What do I do to request an inspection?
A Permit Inspections Record Card is issued at the time a permit is issued. The Card lists all inspections required for a particular job. All mandatory inspections labeled "yes" under the required column on the Card, and on any other additional related subsidiary permits MUST be requested and approved by the Field Inspectors. To request an inspection, the applicant may:
- • Come in person.
- • Call the main number, (305) 416-1100, Option #1 for the Voice response system.
- • Call the main number, (305) 416-1100, for personal Assistance.
Who can I call if I need some assistance with my cable?
For assistance, call our 24-hour Cable line at 311 or email us at CableTV@miamigov.com
Where can I find a list of City Boards and Committees?
Visit our Boards and Committees page
What is Code Enforcement and how can I report a violation?
The main objective of Code Enforcement is to seek compliance with the Zoning Ordinance. All code enforcement personnel respond to complaints from citizens, as well as observe and report violations and hazardous conditions. To report a violation you can call the following:
North Office 7815 N.E. 2nd Ave. (305) 329-4820
Central Office 1413 N.W. 36th St. (305) 329-4800
South Office 1300 S.W. 12th Ave. (305) 329-4770
Emergency Hotline 311
Where can I find a list of Community organizations in my area?
Please call your local NET Office
Where can I find out about Crime Watch or organize a Crime Watch in my area?
The Miami Police Crime Prevention Unit organizes neighborhoods in Miami into Crime Watches, conducts business and residential security surveys, and provides community programs. To organize a Crime Watch in your area or for more information, please call the Crime Watch office (305) 579-6108.
What public facilities are available in the City for business or entertainment?
The City maintains the following conference centers and public facilities for your business and entertainment pleasure:
Miami Convention Center /James L. Knight Center 400 S.E. 2nd Avenue (305) 372-0277
Manuel Artime Community Center 900 S.W. 1st Street (305) 575-5057
Bayfront Park / Bicentennial Park 301 N. Biscayne Boulevard (305) 358-7550
Watson Island 1040 McArthur Causeway (305) 579-6955
Dinner Key Boatyard 3400 Pan American Drive (305) 858-1222
Dinner Key Marina 2640 S. Bayshore Drive (305) 579-6980
Marine Stadium Marina 401 Biscayne Blvd. (305) 361-3316
Miamarina at Bayside 3501 Rickenbacker Cswy (305) 579-6955
What types of Disabled services are available in the City?
The City of Miami offers a three-component program:
- • The Adult Day Training Component provides support and services that enables participants to function more independently in daily life and workplace settings.
- • The Non-Residential Habilitation Component of the program will provide leisure/social activities in community settings.
- • The Transportation Component Provides transportation to and from the participantâ€™s place of residence and the program site.
PROJECT L.I.F.T.(Living Independently for Today)
This program for persons with disabilities provides community awareness, therapeutic recreation, adult day training, daily living skills and the transportation for children and adults with mental and physical disabilities.
SPECIAL OLYMPICS TRAINING PROGRAM
For More Information about Programs For Persons With Disabilities, please call the Department of Parks and Recreation at (305) 461-7201.
What numbers should I call in the event of a disaster or emergency?
Visit our the City of Miami's Emergency Management site
*The Building Department can assist you concerning information about Special Flood hazard areas and can inform you if your property is in a flood plain area.
Where are the City of Miami Fire Stations located?
Where can I go to find out about employment opportunities in the City of Miami?
Please call our 24 Hour Job Hotline- (305) 416-2050 to listen to our current listing of job openings or access our website at www.miamigov.com. The City of Miami Employment Office is located at 444 SW 2nd Avenue, Rm. #129, Miami, FL 33130
Where can I find information about the Homeless Assistance Program?
The City of Miami has a Homeless Assistance Program. Homeless individuals are assisted by placement into appropriate housing and afforded the opportunity to learn employability skills. To access this program, please call (305) 576-9900
Where can I find information about housing assistance Programs in the City of Miami?
The City of Miami has Housing Assistance Programs HOPWA (Housing Opportunities for Persons with AIDS). Client eligibility is determined by annual income.
Emergency Housing Assistance
For more information about Housing Assistance Programs, please call the Department of Community Development at (305) 416-2080
What should I do if I see someone dumping garbage in the area?
4 units or more/commercial accounts
It is illegal for any person to dump, or dispose of any dirt, building rubbish, household rubbish, waste, or debris. This should be disposed of by a private hauler. To report an incident of illegal dumping in progress, call your local NET service center. If you are unable to report the incident at the time of the occurrence, you should record the license plate number, the name, type and color of vehicle, location of violation, type and amount of material dumped, and date and time of occurrence.
What can I do if I want to get rid of mosquitoes or file a report ?
Call the Miami-Dade County Public Works Department, Mosquito Division at (305) 592-1186.
What should I do if I have a question about parking within the City?
Metered parking, bagging meters and parking cards are taken care of by the Miami Parking Authority. 190 N.E. 3rd Street (305) 373-6789
Where can I go to apply for a passport in the City?
You can apply for a passport at the Office of The City Clerk:
3500 Pan American Drive
Miami, Florida 33133
Telephone: (305) 859-2705
Hours of Operation:v Monday-Friday 9:00 a.m.- 4:00 p.m.
What number should I call if I need to speak to the police (non-emergency)?
Please call (305) 579-6111 or the specific units for assistance with the following:
Accident / Hit & Run information (305) 579-6636
Juvenile/Missing Persons (305) 579-6619
Fraud/ Forgery Unit (305) 579-6560
Property Unit/Impound (305) 579-6455
Auto Theft Unit (305) 579-6545
Domestic Violence Unit (305) 579-6644
Homicide Unit (305) 579-6530
Narcotics Tipline (305) 623-7847
Rape Treatment Center (305) 585-RAPE (7273)
Crime Victim Hotline (305) 545-HELP (4357)
Child Abuse Unit (305) 579-6630
Community Affairs (305) 579-6184
Police Athletic League (PAL) (305) 579-6184
Gang Detail (305) 579-6038
Who should I call if I want to report a sidewalk that needs repairs?
Call your local NET service center.
If I want trash picked up from my residence who do I call?
For your convenience, the Solid Waste Department picks up garbage, trash, bulky waste and recycling from over 65,000 residences.
There is a tree near my home that I would like removed who can I call?
Permits are required for the removal, relocation or replacement of any tree located on residential and public right of way or business property within the City of Miami.
Permits ARE NOT required for tree trimming if the area trimmed is less than 30 percent of the original canopy of the tree. Contact your local NET Office.
Need to find out whom to contact to have a tree on City property trimmed?
Please contact the Department of Public Works at 311.
How can I find out if my property has a violation?
You can find out if your property has a violation through the internet. Visit the Code Enforcement website, click on E-Code Online Access, and insert your address or folio number.
How can I find out which NET area I live in?
Please view the District Map to determine which NET you reside in.
How do I file a complaint about a City of Miami Police Officer?
A complaint against a City of Miami Police Officer may be filed directly with the Miami Police Department Internal Affairs Division at (305) 835-2000. You may also file a complaint directly with the Civilian Investigative Panel at (305) 579-2444. Additionally, complaint forms are available at your nearest NET Office.