Policy
CITY OF MIAMI ADA NON- DISCRIMINATION POLICY
I. PURPOSE:
The City of Miami is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, religious or family status, sex, national origin, age or disability pursuant to Title VI of the Civil Rights Act of 1964, the Federal Highway Act of 1973, the Age Discrimination Act of 1975, the Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990, the Florida Civil Rights Act of 1992 and other nondiscrimination authorities, in any City affiliated program, service, or activity.
The City of Miami offers services, programs and activities for
applicants, employees, residents and visitors. City of Miami
services, programs and activities are those that are: (a)
operated by City of Miami employees; (b) operated by appointed
or elected City of Miami officials; (c) operated by an entity
hired by the City of Miami; and or (d) funded by the City.
II. PROCEDURE FOR REQUESTING MODIFICATIONS TO CITY SERVICES, PROGRAMS OR ACTIVITIES
The City of Miami encourages anyone to request modifications to
provide qualified individuals with a disability better access to
its services, programs or activities.
1. Anyone who would like to request a modification to a City
service, program or activity should contact the appropriate
Department Director, or ADA Coordinator, by mail at 444 S.W. 2nd
Avenue, 9th Floor, Risk Management Department, Miami, FL 33130; by telephone
at (305) 416-1790; by TTY/TDD at (305) 416-1735; or fax at (305)
416-1710.
Requests for auxiliary aids and services to ensure effective
communication for qualified individuals with a disability for
public meetings should be directed to the Office of the City
Clerk at (305) 250-5361; by TTY/TDD at 711 (Florida Relay
Service)
Sign Language interpreting services can be requested via email
to the ADA coordinator gcarvajal@miamigov.com. This request can be used for:
scheduling an appointment for Sign Language interpreting
services or cancelling an appointment. In order to ensure that
interpreting services are provided as requested, please allow at
least 48 hours advance notice for requests. Requests made less
than 48 hours in advance of the service request date cannot be
guaranteed.
2. The Department Director or the ADA Coordinator shall respond
to each request for modification in writing, within a reasonable
time of the request, and no later than thirty (30) days after
receipt of the request.
3. Persons unsatisfied with any decision of the Department
Director or ADA Coordinator may register a grievance. A
grievance form can be mailed or can be printed by accessing the
City of Miami website at
www.miamigov.com
III Title VI ADA/ 504 Transition plan
The City of Miami has developed an Americans with Disability Act (ADA) Transition Plan to better serve its community and develop policies and practices for removing barriers to programs, services and activities by implementing accessibility improvements in the City of Miami. If you would like to receive a copy of the latest report submitted to the Department of Justice in connection with the Public Civic Access Agreement please contact the ADA Coordinator.
IV CITY OF MIAMI GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITY ACT & TITLE VI OF THE CIVIL RIGHTS ACT
The following Grievance Procedure is established to meet the
requirements of the Americans with Disabilities Act & Title VI of the Civil Rights Act. It may be used by
non-employees who wish to file a complaint alleging discrimination on the basis
of disability in programs or benefits offered by the City of Miami, Florida.
The complaint should be in writing and contain information regarding the alleged
discrimination, citing the policy, statute or section of the federal regulations
which have allegedly been violated as well as the specific location of the
alleged violation. The complaint should contain the name, address and phone
number of the individual initiating the complaint. Alternative formats for
filing a grievance, such as personal interviews or tape recordings, will be
available upon request for persons with disabilities. See attached Grievance
Form.
The complaint should be submitted by the individual and/or his/her designee as
soon as possible to the following individual:
Gloria Carvajal, Safety Officer, ADA Coordinator
Risk Management
444 S.W. 2nd Avenue
Miami, FL 33130
Tel. No: (305) 416-1790
Fax: (305) 416-1710
TTY: (305) 416-1735
Email:
gcarvajal@miamigov.com
Within 15 calendar days after receipt of the complaint, the ADA Coordinator will
meet with the complainant to discuss the issue and possible resolutions. Within
15 calendar days of the meeting, the ADA Coordinator will respond in writing,
and when appropriate, in a format accessible to the complainant, such as large
print, Braille, or audio tape. The response will explain the position of the
City of Miami on the matter and options for resolution of the complaint.
If such response does not satisfactorily resolve the matter, the complainant
and/or his/her designee may file an appeal within 15 calendar days of receiving
the response from the ADA Coordinator. The appeal should be in writing and
directed to the Risk Management Administrator. The Risk Management Administrator
will attempt to meet with the complainant within 15 calendar days of receiving
the appeal. Within 15 calendar days of the meeting, the Risk Management
Administrator will respond in writing or in a format accessible to the
complainant.
All written grievances and appeals will be kept on file in the City of Miami for
at least three years.
