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Customer Service Champions (Level 1) - Are you new to the City? Customer Service and Public Service go hand in hand. Come to this mandatory training and learn the Customer Service Values that we want our employees to put forth in their roles.
Customer Service Champions (Level 2) - Renewal Course
Do you need to renew your Customer Service Champions Mandatory Training? If yes, you can sign-up for our Level 2 Class which has been redesigned and will renew your training for another 3 years!
Professionalism and Ethics -
Time to renew or take your first class in
Professionalism and Ethics as a City employee?
Professionalism and Ethics encompass the personal,
organizational, and corporate standards of
behavior that is expected of City professionals.
Equal Employment Opportunity, Sexual
Harassment & Diversity - Time to renew or take
your first class regarding Equal Employment
Opportunity, Sexual Harassment & Diversity?
Understand the laws and regulations regarding
EEO, Sexual Harassment and Diversity. An
educated employee is worth their weight in gold.
New Employee Orientation –
This program gives an overview of policies and
information for all city employees for
performance and compliance, as well as completes
the on-boarding process with necessary paperwork
and acknowledgment forms.
Supervisor Orientation
Program – This is a 3-day program designed to
provide supervisors with training and skills to
be successful in their role as a manager.
Topics covered include performance
management and appraisals, leadership, coaching,
team building, and communications.
Information is also presented on City
Administrative Policy Manuals, key union
contract terms, Civil Service, and Risk
Management protocols.
Public Records Training – This is a program
designed to ensure compliance with Florida
Statutes when receiving and processing requests
for public records.
Accountability; American
Heart Saver AED & CPR Certification; Business
Etiquette; Business Writing and Grammar; Change
Management; Coaching; Conflict Management; Dale
Carnegie’s Golden Rules; Effective
Communication; Email Communication; Emotional
Intelligence; Leadership; Motivating Employees;
One-Minute Manager; Performance Management;
Project Management; Team Building; Time
Management; and many more customized trainings
to meet your needs.
Please contact
UpcomingTraining@miamigov.com if you are
interested in a customized topic or session.
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